Terms of Service

By installing, accessing, or using SuperTemplates (“the App”) from the Atlassian Marketplace, you (“Customer”, “you”, or “your”) agree to be bound by these Terms of Service (“Terms”) and the Atlassian Marketplace Terms of Use. If you are accepting on behalf of your employer or another entity, you represent that you have full authority to bind that entity.

If you do not agree to these Terms, do not install or use the App. Continued use of the App constitutes acceptance of the most current version of these Terms.

SuperTemplates is an Atlassian Forge app that provides AI-powered and manual bulk task creation for Jira Cloud. The App allows you to:

• Generate Jira issues from natural language, meeting notes, and templates using AI
• Create and manage tasks using the interactive editor without AI
• Save reusable templates with dynamic variables mapped to Jira fields
• Apply bulk field operations, Smart Replace, and sequence dates

Tasks, descriptions, estimates, and any other content generated by AI are suggestions only. AI models may produce output that is inaccurate, incomplete, misleading, or unsuitable for your use case. We do not guarantee the accuracy, completeness, reliability, or fitness for any purpose of AI-generated content.

The App provides a human-in-the-loop review mode — nothing is created in Jira without your explicit approval. You acknowledge that:

• You must review all AI output before creating tasks in Jira
• AI output may contain errors, hallucinations, or inappropriate content
• You are responsible for any consequences of creating AI-generated tasks in your Jira instance
• SuperTemplates shall not be liable for any damages arising from reliance on AI-generated content
• AI-generated estimates (story points, time) are approximations and should not be relied upon without human review

The App includes AI functionality powered by third-party providers (Cerebras, Groq, Google Vertex AI). AI is included in all plans — no API key is required to start.

For enterprise compliance, the App supports Bring Your Own Key (BYOK) for OpenAI, Anthropic, and Google Gemini. BYOK providers are disabled by default and require admin opt-in. When using BYOK:

• You are responsible for your API key usage and associated costs
• You must comply with the respective provider's terms of service
• SuperTemplates is not liable for charges incurred on your API key
• You are responsible for rotating and securing your API keys

Subject to these Terms and your valid Marketplace license, we grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your internal business purposes in connection with your Atlassian Jira Cloud instance.

This license does not include the right to sublicense, redistribute, modify, reverse-engineer, or create derivative works based on the App.

To the maximum extent permitted by applicable law, we expressly disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the App will meet your requirements or expectations
• Any warranty that the App will be uninterrupted, timely, secure, or error-free
• Any warranty regarding the accuracy or reliability of AI-generated content
• Any warranty regarding the results obtained from the use of the App

Software is never wholly free from defects, errors, and bugs. We do not warrant that the App will operate without interruption or that any defects will be corrected.

To the maximum extent permitted by law, SuperTemplates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App, including but not limited to:

• Damages resulting from AI-generated content
• Loss of profits, revenue, data, business opportunities, or goodwill
• Service interruptions or outages
• Third-party AI provider failures or changes
• Costs incurred through BYOK API key usage
• Errors in task creation, field mapping, or template rendering

Our total aggregate liability for all claims arising from or related to the App shall not exceed the amount you paid for the App in the twelve (12) months preceding the claim. For free plans, our total liability is zero.

SuperTemplates, including its code, design, documentation, and features, is owned by us and protected by intellectual property laws. You retain ownership of:

• Templates and content you create using the App
• Your Jira data and project configurations
• AI-generated content once approved and created in your Jira instance

We claim no ownership over content generated for your Jira instance. AI-generated content is provided as-is without warranties of originality or non-infringement.

Either party may terminate these Terms at any time by uninstalling the App from the Atlassian Marketplace. We may also terminate or suspend access to the App immediately if:

• You breach these Terms
• Your Atlassian Marketplace license expires or is revoked
• Required by law or regulation
• Continued provision is commercially impracticable

Upon termination, your right to use the App ceases immediately. Data stored in Forge Key-Value Storage will be handled according to Atlassian's data retention policies. Sections 4, 10, 11, 12, 15, and 16 survive termination.

Entire Agreement. These Terms, together with our Privacy Policy and EULA, constitute the entire agreement between you and SuperTemplates regarding the App.

Severability. If any provision is found invalid, the remaining provisions continue in full force and effect.

No Waiver. Failure to enforce any right under these Terms does not constitute a waiver of that right.

Assignment. You may not assign these Terms without our prior written consent. We may assign our rights and obligations without restriction.