← All templates

Jira task template

ITIL Change Management

Standard change request workflow from submission through CAB approval, implementation, and post-implementation review. Every task maps to real ITIL processes.

Issues created:
38
Structure:
1 epic · 5 tasks · 32 subtasks
Roles:
requestor, change_mgmt, change_manager, change_coordinator, comms, tech_lead, security, business_owner, ops_team, qa

The full task tree this template creates

Copy it, paste it into the SuperTemplates editor, and Smart Replace turns every marker into a typed Jira field.

[#epic] Change: Database Server Upgrade !High
  [#task] Phase 1: Request & Assessment !High @requestor [Due + 0d]
    [#subtask] Submit change request with business justification @requestor !High [Due + 0d]
    [#subtask] Validate change details and completeness @change_mgmt !Medium [Due + 1d]
    [#subtask] Classify change type (standard/normal/emergency) @change_mgmt !High [Due + 1d]
    [#subtask] Assign change coordinator @change_manager !High [Due + 1d]
    [#subtask] Perform initial risk assessment @change_coordinator !High [Due + 2d]
  [#task] Phase 2: Planning !High @change_coordinator [Due + 3d]
    [#subtask] Define implementation plan @change_coordinator !High [Due + 3d]
    [#subtask] Identify affected CIs and services @change_coordinator !High [Due + 3d]
    [#subtask] Document rollback procedure @change_coordinator !Highest [Due + 4d]
    [#subtask] Estimate downtime and business impact @change_coordinator !High [Due + 4d]
    [#subtask] Identify required resources and personnel @change_coordinator !Medium [Due + 5d]
    [#subtask] Schedule implementation window @change_coordinator !Medium [Due + 5d]
    [#subtask] Notify affected stakeholders of planned change @comms !Medium [Due + 6d]
  [#task] Phase 3: Approval !Highest @change_mgmt [Due + 7d]
    [#subtask] Technical review and sign-off @tech_lead !High [Due + 7d]
    [#subtask] Security review (if required) @security !High [Due + 8d]
    [#subtask] Business impact review and approval @business_owner !High [Due + 8d]
    [#subtask] Submit to CAB agenda @change_mgmt !High [Due + 9d]
    [#subtask] Present change to CAB @change_coordinator !Highest [Due + 9d]
    [#subtask] Obtain CAB approval @change_manager !Highest [Due + 9d]
    [#subtask] Communicate approval status to all parties @change_mgmt !Medium [Due + 10d]
  [#task] Phase 4: Implementation !Highest @change_coordinator [Due + 13d]
    [#subtask] Confirm implementation resources are available @change_coordinator !High [Due + 13d]
    [#subtask] Send maintenance notification to users @comms !Medium [Due + 13d]
    [#subtask] Create pre-implementation backup @ops_team !Highest [Due + 14d]
    [#subtask] Execute implementation tasks @ops_team !Highest [Due + 14d]
    [#subtask] Verify implementation success @change_coordinator !Highest [Due + 14d]
    [#subtask] Execute smoke tests @qa !Highest [Due + 14d]
    [#subtask] Document implementation results @change_coordinator !Medium [Due + 14d]
  [#task] Phase 5: Post-Implementation !High @change_manager [Due + 16d]
    [#subtask] Monitor for issues (48hr window) @ops_team !High [Due + 16d]
    [#subtask] Collect stakeholder feedback @change_coordinator !Medium [Due + 17d]
    [#subtask] Conduct post-implementation review @change_manager !High [Due + 19d]
    [#subtask] Update CMDB with new configuration @ops_team !Medium [Due + 19d]
    [#subtask] Close change record @change_mgmt !Low [Due + 21d]
    [#subtask] Archive documentation @change_mgmt !Low [Due + 21d]

How to use this template in Jira

  1. Install SuperTemplates from the Atlassian Marketplace (free 14-day trial) and open the editor in any Jira project.
  2. Copy the tree above, paste it into the editor, and run Smart Replace — assignees, priorities, and date offsets resolve against your live Jira data.
  3. Preview the whole batch and create everything in Jira in one click. Nothing is created until you confirm.
Try it free on the Atlassian MarketplaceHow to import a task template with Smart Replace

Related templates