Jira task template

Incident Response — SEV1 Production Outage

Structured incident response from detection through post-mortem. Every task a real on-call engineer performs during a production incident.

Issues created:: 39
Structure:: 1 epic · 5 tasks · 33 subtasks
Roles:: incident_commander, scribe, comms_lead, sre_lead, qa_lead

The full task tree this template creates

Copy it, paste it into the SuperTemplates editor, and Smart Replace turns every marker into a typed Jira field.

[#epic] INC — Payment Processing Outage !Highest
  [#task] Detection & Triage !Highest @incident_commander [Due + 0d]
    [#subtask] Acknowledge alert and join incident bridge @incident_commander !Highest [Due + 0d]
    [#subtask] Assess severity level (SEV1/SEV2/SEV3) @incident_commander !Highest [Due + 0d]
    [#subtask] Declare incident in #incidents channel @incident_commander !Highest [Due + 0d]
    [#subtask] Assign incident roles (IC, scribe, comms) @incident_commander !High [Due + 0d]
    [#subtask] Create incident timeline document @scribe !High [Due + 0d]
  [#task] Communication & Escalation !High @comms_lead [Due + 0d]
    [#subtask] Post initial status page update @comms_lead !Highest [Due + 0d]
    [#subtask] Notify VP Engineering and stakeholders @incident_commander !High [Due + 0d]
    [#subtask] Send customer notification via email @comms_lead !High [Due + 0d]
    [#subtask] Begin 30-minute status update cadence @comms_lead !High [Due + 0d]
    [#subtask] Notify support team with customer talking points @comms_lead !Medium [Due + 0d]
  [#task] Investigation & Diagnosis !Highest @sre_lead [Due + 0d]
    [#subtask] Check monitoring dashboards (Datadog, Grafana) @sre_lead !Highest [Due + 0d]
    [#subtask] Review recent deployments and config changes @sre_lead !Highest [Due + 0d]
    [#subtask] Analyze error logs and stack traces @sre_lead !Highest [Due + 0d]
    [#subtask] Identify blast radius (affected services, users, regions) @sre_lead !High [Due + 0d]
    [#subtask] Isolate root cause to specific component @sre_lead !Highest [Due + 0d]
    [#subtask] Document investigation findings in timeline @scribe !Medium [Due + 0d]
  [#task] Mitigation & Resolution !Highest @sre_lead [Due + 0d]
    [#subtask] Implement emergency mitigation (rollback/failover/hotfix) @sre_lead !Highest [Due + 0d]
    [#subtask] Verify mitigation is effective via monitoring @sre_lead !Highest [Due + 0d]
    [#subtask] Deploy permanent fix if root cause is known @sre_lead !Highest [Due + 0d]
    [#subtask] Run production smoke tests after fix @qa_lead !Highest [Due + 0d]
    [#subtask] Confirm service recovery with key metrics @sre_lead !High [Due + 0d]
    [#subtask] Update status page — service restored @comms_lead !High [Due + 0d]
    [#subtask] Send all-clear notification to stakeholders @incident_commander !High [Due + 0d]
  [#task] Post-Incident Review !High @incident_commander [Due + 1d]
    [#subtask] Finalize incident timeline with key events @scribe !High [Due + 1d]
    [#subtask] Calculate impact metrics (duration, users affected, revenue) @sre_lead !High [Due + 1d]
    [#subtask] Schedule blameless post-mortem (within 48hr) @incident_commander !High [Due + 1d]
    [#subtask] Write draft incident report @incident_commander !High [Due + 2d]
    [#subtask] Conduct blameless post-mortem meeting @incident_commander !High [Due + 2d]
    [#subtask] Identify contributing factors and systemic gaps @sre_lead !High [Due + 2d]
    [#subtask] Create follow-up action items with owners and due dates @incident_commander !Highest [Due + 2d]
    [#subtask] Publish final incident report to stakeholders @comms_lead !Medium [Due + 3d]
    [#subtask] Update runbooks based on lessons learned @sre_lead !Medium [Due + 3d]
    [#subtask] Close incident record @incident_commander !Low [Due + 3d]

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